Terms and Conditions
These Terms and Conditions apply to chauffeur services booked with London Luxe Chauffeurs Ltd. Please read them carefully before making a booking.
1. Bookings and Confirmation
All bookings are subject to availability and written confirmation from London Luxe Chauffeurs Ltd.
Customers are responsible for providing accurate booking details, including the pickup location, destination, date, time, passenger numbers and luggage requirements. For airport collections, please also provide your flight number.
Please check your booking confirmation and notify us promptly of any errors.
2. Payment and Additional Charges
All charges must be paid in full in advance unless otherwise agreed in writing.
The confirmed price covers the journey and services specified in your booking confirmation. Additional waiting time, parking charges, extra stops or changes to the agreed journey may incur additional charges. Where possible, these will be explained and agreed before they are incurred.
No surcharge applies to payments made using consumer credit or debit cards.
3. Cancellations and Refunds
Cancellation requests must be sent by email. Please include your booking details so we can identify your reservation.
Cancellations received at least 24 hours before the scheduled pickup time are eligible for a full refund.
For cancellations received less than 24 hours before the scheduled pickup time, a cancellation charge of up to the full booking value may apply. Any charge will reflect our reasonable losses, taking account of costs saved or the booking being replaced.
We will acknowledge cancellation requests in writing. If you do not receive an acknowledgement, please contact us by telephone to confirm receipt.
Approved refunds will be returned to the original payment method. Processing times may vary depending on your payment provider.
4. Booking Amendments
Please contact us as soon as possible if you need to change your booking.
Amendments are subject to availability and may affect the price. We will confirm any revised arrangements and additional charges before proceeding.
If we cannot accommodate an amendment, the cancellation policy will apply if you choose to cancel your original booking.
5. Complimentary Waiting Time
Airport collections include 45 minutes of complimentary waiting time from the actual flight landing time.
All other journeys include 15 minutes of complimentary waiting time from the scheduled pickup time.
After the complimentary waiting period, additional waiting time is charged at £10 for every 15 minutes. Any applicable parking charges are payable separately.
If you expect a delay, please contact us as soon as possible.
6. Missed Pickups and No-Shows
If you cannot locate your chauffeur, please call us before leaving the pickup location.
If a passenger fails to attend the agreed pickup location and we are unable to contact them using the details provided, the booking may be treated as a no-show.
A charge of up to the full booking value may apply, reflecting our reasonable losses and any costs saved. Additional waiting time and parking charges already incurred may also be payable.
7. Passenger and Luggage Requirements
Please ensure that the vehicle booked can accommodate your passengers and luggage. Any oversized luggage, accessibility requirements or requests for child seats should be discussed when booking.
Passengers must wear seat belts where required by law. Smoking is not permitted in our vehicles.
Customers may be responsible for reasonable cleaning or repair costs arising from damage or excessive soiling caused by them or members of their party.
8. Journey Times and Delays
We plan journeys carefully and make reasonable efforts to arrive at the agreed time. However, journey times may be affected by traffic, road closures, weather or other circumstances beyond our reasonable control.
For airport departures and time-sensitive events, please allow sufficient travel time. We can help you choose a suitable pickup time when arranging your booking.
Nothing in these terms excludes our responsibility to provide services with reasonable care and skill.
9. Cancellations by Us
If we are unable to fulfil your booking, we will contact you promptly. We may offer a suitable alternative, subject to your agreement.
If no acceptable alternative is available, we will refund any payment made for the service we cannot provide.
10. Customer Rights
Nothing in these Terms and Conditions affects your statutory rights or excludes or limits liability where doing so would be unlawful.
11. Contact Us
For booking enquiries, amendments, cancellations or feedback, please contact London Luxe Chauffeurs Ltd.
Telephone:
07766 357 354
0208 036 1036
Email:
info@londonluxechauffeurs.co.uk
Address:
27 Old Gloucester Street
London WC1N 3AX
United Kingdom